Dispute & Correction Protocol
Credibility scores should be defensible. Here's our formal process for challenging scores and correcting factual errors.
Trust requires recourse. We believe every score should be explainable, auditable, and—when factually incorrect—correctable.
This process exists to ensure fairness, not to debate methodology. You may disagree with how we calculate credibility, but we will correct what data we use.
We will review and potentially correct:
- ✓Factual errors in claim evaluation (wrong outcome, wrong date, wrong asset)
- ✓Attribution errors (claim wrongly assigned to you)
- ✓Data quality issues (duplicate claims, missing context)
- ✓Technical errors (calculation bugs, system glitches)
We will not change scores based on:
- ✗Methodology disagreement ("weights should be different")
- ✗Interpretation disputes ("I meant something else")
- ✗Outcome disagreement ("it's too early to judge")
- ✗Reputation concerns ("this score hurts my brand")
Review Your Profile
Check the "Why This Score?" section on your profile. Review:
- Which specific claims were evaluated
- What outcomes were recorded
- How each pillar was scored
- Which drivers impacted your score
Submit a Dispute
Email us at disputes@influencercredibility.com with:
- Your influencer profile name/URL
- Specific claim(s) you believe are incorrect
- Evidence (links to original content, screenshots, market data)
- What you believe the correct evaluation should be
⚠️ Important: Be specific. "My score is too low" is not actionable. "Claim #47 was evaluated as wrong but Bitcoin hit $50k as predicted" is.
We Review & Respond
5-7 business daysOur team will:
- Investigate the specific claim(s) in question
- Review original sources and outcome data
- Check our evaluation methodology
- Provide a written explanation of our findings
Possible outcomes:
Score Updated (If Applicable)
If we confirm an error:
- Your profile is updated within 24 hours
- A Corrected tag shows on the affected claim
- Score recalculated with correct data
- Correction logged in our audit trail
All corrections are visible. When we fix an error, we don't hide it. We show:
- What was incorrect
- What it was changed to
- When the correction was made
- Impact on overall score
This ensures accountability runs both ways. We hold influencers accountable—and they can hold us accountable too.
Credibility is a living record, not a permanent judgment. Older behavior matters less than recent behavior:
Full weight — represents current behavior
80% weight — recent history
50% weight — long-term track record
What this means: Past mistakes don't define you forever. Consistent improvement over 90-180 days will materially improve your score.
For disputes or corrections:
disputes@influencercredibility.com
For general questions about our methodology, visit the Trust Center.